Refund policy

Last Updated: 25 July 2026

Returns

Eligible products may be returned within 14 days of delivery.

Returned products must:

  • Be unused
  • Be in their original condition
  • Be returned in their original packaging
  • Include proof of purchase

Non-Returnable Items

The following items are not eligible for return:

  • Personalised products
  • Gift cards
  • Clearance or final sale items
  • Products damaged through misuse

Refunds

Approved refunds will be processed within 7 business days after the returned item has been received and inspected.

Refunds will be issued using the original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or delivered incorrectly.

Damaged or Incorrect Orders

Please notify us within 48 hours of delivery if your order arrives damaged or incorrect.